Shop Safe Harbor Seafood
Frequently Asked Questions
We're here to help!
Shopping with us is easy - all of your personal info, order modification, and order history needs can be managed online.
Looking for more support? Give us a call!
How can we help?
What are your order cutoff times?
All orders for local seafood home delivery must be placed by 5:00 PM for next-day delivery. Orders can also be scheduled up to seven days in advance, but fulfillment is subject to product availability. In the event of any issues with your order, such as item unavailability, our team will contact you promptly to discuss alternatives or adjustments.
We appreciate your understanding and look forward to serving you the freshest seafood Mayport has to offer!
Where do you deliver? Do you have pickup locations?
Our delivery zone details can be found on the Service Locations page. Home delivery is available from Wednesday to Sunday, ensuring fresh seafood reaches your doorstep at your convenience.
If you prefer to pick up your order, we offer store pickup at our location:
4371 Ocean St, Atlantic Beach, FL 32233
Same day Pick up available for orders placed by 11 am.
Feel free to choose the option that works best for you!
Why do I see a pre-authorization / payment hold on my statement?
When you place an order, we place a hold for a slightly higher order total on your card. This pending hold is replaced by the correct charge upon successful packing and delivery. This ensures that suppliers can charge accurate weights for products (i.e. 1.09lb or 0.98lb fish fillet vs. 1lb ordered). If you cancel the order or the payment hold is not captured, the authorization is cancelled and the funds are released back. It's very similar to the gas pump!
Why do I see a pre-authorization / payment hold on my statement?
You can cancel your order up until the order cutoff time before delivery or pick up. Because our team starts very early in the morning, we are not able to accommodate changes to your order on the day of delivery.
Do you accept returns?
We cannot accept returns or cancellations the same day of your order but we will do our best to address any issue with your order. You can cancel or change your order up until the cutoff hour for your service region.